Return And Exchange
Return and Exchange Policy
You can return items purchased in their original, unused condition for a full refund of their merchandise value. We only exchange items in their original, unused condition. We accept returns and exchanges within 14 days of the original ship date.
Please note the following items are final sale and cannot be returned or exchanged: lingerie, bras, panties, shapewear, swim, earrings, gift cards and all items marked Final Sale.
You will find a Return form enclosed with your order. To return an item, complete the form and enclose it with the merchandise you are returning. All items must be unused and in its original package with tags still attached to the item for a full return credit to apply. Once we receive your return please allow 5 business days for your return to be processed. We will notify you via email of your exchange credit once we have received and processed the returned item. If the return is approved, we will email you a gift card number to use at checkout. Shipping fees on your original order are not refundable.
However, in the unlikely event that we have inadvertently sent you incorrect merchandise or you have received damaged merchandise, please notify us immediately by email or telephone. We will not charge you for the shipping costs of replacement merchandise as long as the item is returned by mail. We will email you a return shipping label to attach to the outside of the package.
Your return form and invoice provide a postmark date that specifies the last day you have to return your items.
Mail your returns to the following address:
LOCATION IS FOR RETURNS ONLY
If you need further assistance with returns or have additional questions, please do not hesitate to contact us at:
Shop Society (323) 487-1138 firstname.lastname@example.org